How do I change my plan?
Open Plan & billing and choose a plan under Change plan. Upgrades usually start straight away. Downgrades, and switching from yearly to monthly, start at your next renewal.
Change your plan
- Open Plan & billing in the sidebar.
- Under Change plan, use the toggle to pick Monthly or Yearly.
- Tap the button on the plan you want. It says what will happen, for example Upgrade to Growth or Switch to Starter at renewal.
When the change happens
- Upgrades start now. You're charged the difference for the rest of your current period.
- Monthly to yearly on the same plan starts now too.
- Downgrades start at your next renewal.
- Yearly to monthly starts at your next renewal.
When a change is waiting for renewal, Your plan shows "Switching to" the new plan and the date.
In Nigeria
Plans paid through Paystack change at your next renewal, upgrades included. The button says so, for example Upgrade to Growth at renewal.
Before you downgrade
Your account has to fit the smaller plan first. If it doesn't, Scala tells you what to change, for example disconnecting a channel. Also check:
- Posting days: a smaller plan posts fewer times a week.
- Contacts: a smaller plan keeps fewer email contacts.
If a payment is due
In Nigeria, if your last payment didn't go through, pay it first, then change your plan. See What if my payment fails?
Payment method and invoices
Under Payment method and invoices, tap Open billing portal to manage your card and invoices on your payment provider's secure page.