What if my payment fails?
You'll see "Your last payment didn't go through" in Scala and get an email. What to do depends on who takes your payment: update your card so the provider can try again, or, in Nigeria, tap Pay now before the date shown.
Outside Nigeria
- Open Plan & billing.
- Under Payment method and invoices, tap Open billing portal.
- Update your card on the provider's secure page.
The payment provider tries the payment again. If it still can't take payment, your plan ends and Scala pauses.
In Nigeria (Paystack)
Paystack doesn't retry failed payments, so Scala gives you 7 days to pay.
- Open Plan & billing. Under Pay to keep your plan, you'll see the date you need to pay by.
- Tap Pay now and pay with any card.
Your plan then runs for a month (or a year, on yearly) from the day you pay. Scala sends a reminder the day before the date. If it's still unpaid by then, your plan ends, Scala pauses, and we email you.
While a payment is due
- Scala keeps posting until your plan ends.
- Plan changes wait until it's paid.
If your plan has ended
Scala is paused. Your posts and brand profile are kept for 30 days. Open Plan & billing (or tap Resubscribe in Settings) and choose a plan to start again.
Need help with a payment? Email hello@getscala.co from your account's email address.