How do I cancel or get a refund?
Open Plan & billing, tap Cancel plan and confirm. Nothing changes until your renewal date. Then Scala stops planning and posting, and you won't be charged again.
Cancel
- Open Plan & billing in the sidebar.
- Scroll to Cancel plan and tap Cancel plan.
- In Cancel your plan?, tap Cancel plan again.
Your plan now shows Ends at period end.
What happens next
- Scala keeps posting until your renewal date.
- After that it stops, and you won't be charged again.
- Your posts and brand profile are kept for 30 days in case you come back.
Changed your mind?
Before the end date, open Plan & billing and tap Keep my plan. Nothing changes and your plan keeps renewing.
After it has ended, choose a plan on Plan & billing to start again.
Refunds
If you're not happy, ask for a refund within 14 days of any payment, including your first payment, and we'll refund that payment in full.
To ask, email hello@getscala.co from your account's email address, or reply to your receipt.
Refunds go back to the original payment method. They usually arrive within 5 to 10 business days, depending on your bank. After 14 days, we don't refund partial periods except where the law requires it. Read the full refund policy.
Just need a break?
You can pause posting instead of cancelling. Your plan stays the same. See How do I pause Scala?
Leaving for good
Deleting your account cancels your plan straight away and deletes your data. See How do I delete my account?