Why can't I see my Facebook Page?
Usually it's one of three things: the Page wasn't ticked on Meta's screen, it isn't linked to an Instagram professional account, or your role on the Page can't create posts. Scala shows which one beside each Page.
The Page isn't in the list
Meta only shares the Pages you tick on its login screen. If you skipped yours:
- On Channels, tap Connect again (or Try again).
- On Meta's screen, tick your business's Page and its Instagram account.
- Leave every permission switched on.
If Meta says you don't manage any Page, Scala shows "That Meta login doesn't manage a Facebook Page". Create one first, from Instagram (Edit profile, then Page, then Create) or on Facebook, link it to your Instagram, and connect again.
"No Instagram account linked"
The Page isn't linked to an Instagram professional account, so Scala can't post to Instagram through it.
- Make your Instagram a professional account: Settings, Account type and tools, Switch to professional account, then Business.
- In Instagram, tap Edit profile, then Page, choose your business's Page and tap Connect. You can also link it in Meta Business Suite.
- Back in Scala, tap Check again. If the Page still isn't ready, tap Connect again so Meta asks about the new link.
"You can't post on this Page"
Your role on this Page can't create posts. Ask a Page admin to give you full control (Facebook access with every task), then tap Check again.
"Scala needs every permission"
You switched off a permission on Meta's screen. Connect again and leave them all on. Scala only asks for what it needs to publish and measure.
Using a different Page
If one Page works but you want another, tap Want another Page? Show me how to get it ready under the list.
Menu names change between Instagram versions. If a step doesn't match what you see, search Instagram's Settings for the words in bold.
Still stuck? Email hello@getscala.co or use the contact page.