Why didn't my post go out?
Open the post from Posts. It says what happened, and if it can be sent again you'll see Try again. If Scala lost access to a channel, you'll see Reconnect instead.
What the post's status means
- Needs your OK: it hasn't been approved. Approve it, or turn on auto-publish.
- Time passed: it wasn't approved before its time. Choose a new time, or skip it.
- Didn't post: it didn't go out on Instagram or Facebook.
- Not on X (or another channel): it went out on some channels but not that one.
- Skipped: it won't go out. Tap Restore to bring it back.
- Removed: you deleted it on Instagram, Facebook or X after it went out.
Try again
On a post that didn't go out, tap Try again. Scala only sends it where it didn't go out, so nothing is posted twice.
- You can try again up to 3 times.
- A post can be retried for up to 7 days after its time.
- After 3 tries, write to us at hello@getscala.co and we'll look into it.
Reconnect
If the reason is that Scala's access to Meta or X stopped working, tap Reconnect on the post, log in again, then tap Try again. See Reconnect or disconnect a channel.
Other reasons posts don't go out
- Instagram and Facebook aren't connected. Posts only go out while Meta is connected, and X posts go out with them. Posts shows "Connect Instagram and Facebook so approved posts can go out."
- Scala is paused. Resume from Settings. See How do I pause Scala?
- Your plan has ended or a payment failed. Check Plan & billing. See What if my payment fails?
Get told when it happens
Switch on Alerts in Account, under Email me about, to get an email when a post fails or Meta needs reconnecting.
Related
Didn't answer your question? Email hello@getscala.co and a person will reply within one business day.